Application Management Services. Consolidation and outsourcing enable simplicity, clarity and real value for UPM

Tieto has had a long-term partnership with UPM, the global leader in bio and forest industries who during this year decided to expand its cooperation with Tieto into new areas. There was a need for cost efficiency, scalability, flexibility and predictability in its IT service landscape.

To achieve this goal, UPM decided to outsource and consolidate Application Management Services (AMS) in their Paper, Forest and Timber businesses to a single partner that will have end-to-end responsibility for  the complete application portfolio. The agreement includes complete landscape solutions and services of the corporate wide Global Functions and Shared Services. Furthermore, it will contribute to continuous service improvements and innovations.

Tieto has already been a major provider of application and integration services for UPM, and the new agreement will further strengthen the partnership. Tieto has extensive industry expertise and understanding of UPM's transforming business needs that will help them achieve efficiency and flexibility. As part of the agreement, 47 employees from UPMs IT Service Centres will be transferred to Tieto.

"We have had a long and successful cooperation with Tieto who now delivers us commercially efficient and scalable Application Maintenance Services. Their offering is a good fit with our strategic targets", says Turkka Keskinen, CIO of UPM.

This type of consolidation and outsourcing of services offers companies more than just easier maintenance and cost savings. Tieto's customers benefit also from the ability to scale service usage up and down, seamless match of Application Management with other IT segments and industrialized services with global delivery capacity.