|The industry groups provide full life-cycle IT services and products to their respective businesses|
|Financial Services||Manufacturing, Retail & Logistics||Public Healthcare & Welfare||Telecom, Media & Energy|
|Headed by||Per Johanson||Ari Järvelä||Until 1 April 2014 Ari Järvelä (acting). After 1 April Håkan Dahlström.||Kolbjørn Haarr|
|Highlights of 2014||Solid performance with more than 1.4 BtB and strong growth in Customer Experience Management (CEM), cloud services and industry solutions. Launches of new concepts such as SmartBanking and SmartCapital.||Digitalization is driving remarkable change. Growth investments in Customer Experience Management (CEM) and Industrial Internet were received well and are expected to bring significant business model changes and back-end simplification for core systems. Cost efficiency is driving outsourcing business; Tieto’s
offering matches this market need.
Solid performance in 2014 with several major agreements throughout all sectors. Accelerated development for Lifecare solutions based on high market demand resulted in significant improvements for Nordic citizens. Infrastructure outsourcing and especially cloud services has developed beyond expectations.
|First customer contract on Energy Utility Solution as a Service. Solid performance with several Telecom customers. Energy Components retains its strong market position.|
|Major new agreements||Varma, If, FOREX Bank, MedMera.||S Group, Volvo Finans, UPM, Lemminkäinen, Glatfelter, International Paper (IP).||
Finnish Tax Administration, Region Skåne, Valtori, Jämtlands Läns Landsting, National Interoperability for HCW in Finland.
|Aidon, Com Hem, Qatargas, MTG, Vattenfall.|
|Share of Tieto's sales, %||22||20||27||16|
|Markets||Nordic countries, The Baltics, UK, Eastern Europe and Russia.||Nordic countries. Also serving customers globally.||Nordic countries.||Nordic countries. Also serving oil and gas segments globally.|
|Market position||Strong position in the Nordic countries. Number one in Finland, among top three in Sweden. Strong niche position in Norway.||Market leader in Finland, among top providers in Sweden. In top three globally in Manufacturing Execution System products in the Forest sector.||
Number one in Finland, second in Sweden. Challenger position in Norway.
|Strong position in the Nordic countries within Telecom sector.
Nordic market leader in Customer Information Systems for electricity utilities companies.
Global market leader in Hydro Carbon Accounting within the oil and gas industry.
Profitability drives cost savings and rationalization initiatives, including cloud services. Customer experience, mobile, analytics and omnichannel impact business/IT investments. Regulatory demands have effects on compliancy and risk management solutions. Core process automation and modernization initiatives drive demand for industry solutions and transformation services.
Digital revolution affects all industry customers. This has effects on managing customer experience, transforming towards demand driven supply chains and reduction of fixed cost.
A shift to citizen centricity mainly focusing on higher transparency and citizen involvement through web and mobile. Digitalization of processes, need of regional and national interoperability and information availability as well as healthcare and welfare process optimization due to demands of aging population. Shared and outsourced infrastructure to reach higher efficiency.
|Profitability focus drives initiatives for cost efficient solutions. Time to market and deploy new solutions.|
|Focus in 2015||Focus on Nordic key customers with full life cycle of IT services and transformation services. International growth based on competitive and scalable industry solutions.||
Focus on selected key areas: Customer Experience Management in Retail, Holistic Manufacturing Intelligence HMI3 in Forest, Industrial Internet in Manufacturing, and supply chain optimization in all industry sectors.
|Focus on Lifecare portfolio, full life cycle of IT services and transformation services in the Nordic public sector.||
Focus on expanding Nordic customer base with competitive Industry solutions and transformation services. Growth in existing customers with full life cycle IT services.