Service lines

  Consulting & System Integration Managed Services Industry Products
Headed by Satu Kiiskinen Ari Karppinen Led within each Industry Group, overall coordination Per Johanson
Business Consulting and system integration services, application management and transformation consulting. IT infrastructure and cloud provider, enterprise platform services and end user solutions. Industry-specific software products and productized solutions.
Highlights of 2014 Higher than market growth in the areas of business consulting, customer experience management, enterprise applications and system integration services. A major outsourcing contract won with UPM. Major infrastructure modernization contracts won during the year. Tieto Cloud Server and Tieto Productivity Cloud continue to be in strong demand. Cloud sales reached to around

EUR 50 million (20 million in 2013).

Growth in license and maintenance revenues. Development of Lifecare applications proceeding as planned.
Sales, MEUR  387  512  395
Share of Tieto's sales, %  25  34  26
Operating margin (EBIT) excl. one-off items, %  9.9  7.5  17.8
Employees, 31 Dec 2014  3 953  3 321  3 181
Markets Nordic countries Nordic countries Mainly Nordic countries. Global scope in some product areas, e.g., oil & gas, cards and forest, and paper products
Market position Leader in Finland, among top three in Sweden. Leader in Finland, among top three in Sweden. Leading position in selected industries in the Nordic countries, globally leading products in forest and paper products, oil and gas and cards.
Business drivers Efficiency and industrialization in applications services, growth of digital customer experience management and service integration.

Reduction of the total cost of ownership through cloud services. Modernization of IT infrastructure to digitalize tools and process to improve agility, innovation speed and time to market.

Large structural changes within the healthcare and welfare area, e.g., interoperability, customer experience focus and mobility. The same drivers, customer experience and mobility, impact financial
services sector as well, in addition to regulatory.
Focus in 2015

Continued focus on industry-specific service offering portfolio, growth driven by digital customer experience management and industry consulting. Competence renewal to address new growth areas and more industrialized applications services. Building new cloud services with partner ecosystems. Continue to focus on delivery excellence.

Continue to grow in cloud services. Increase automation to support hybrid delivery model. Competence renewals to support new customer demands and delivery models. Deliver a new and improved service experience for customers by launching new Tieto Service Channel. Investing in industrialized products and digitalization of services will continue. Interest in the market to buy software as a service.
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