Managing CR

Our Corporate Responsibility (CR) framework consists of organization, governance and compliance, processes and tools as well as communication, and ensures CR is implemented throughout operations. To support integration with business and strategy, we created a CR long-term plan in 2014. Updates and improvements took place also in framework areas.

Organization and competences strengthened with aspect owner role

Our CR steering group leads the CR work and advises the Leadership Team and Board of Directors on the CR area. This group represents different functions and units of Tieto, ensuring the voices of internal and external stakeholders are taken into account. The group is rather diverse, having a balanced representation of male and female as well as younger and more experienced management representation. The CR steering group also approves our yearly Corporate Responsibility Report.

CR Steering group

In 2014, the steering group created a CR long term plan, which follows Global Reporting Initiative (GRI) G4 guidelines. Each material aspect has an assigned aspect owner. Each aspect owner is responsible for the management approach, goal setting and reporting. All CR goals presented in the plan are approved by the Leadership Team in cooperation with the Board of Directors.

CR activities are coordinated by a CR team. This team is led by the Head of CR, Christer Mattsson, who is also the chairman of the CR steering group. Head of CR owns the CR policies and processes, and reports to the CFO, Lasse Heinonen.

CR policy update for clarified structure

At the beginning of 2014, our Code of Conduct policy and related CR policies were transformed into one policy, the Code of Conduct, and a number of rules covering material CR areas. The Tieto Code of Conduct summarizes our ethical values and serves as the guiding principle for all employees and other Tieto stakeholders. It is based on the United Nations Global Compact principles and OECD Guidelines of Multinational Enterprises. This Code of Conduct, including implementation of the policy, is presented in more depth in the Business ethics section. The rules linked to the Code of Conduct are Supplier Code of Conduct Rule, Anti-corruption Rule, Environmental Rule, and Competition Law Compliance Rule.

Our Supplier Code of Conduct Rule gives further directions on our ethical requirements of suppliers. The purpose is to facilitate the selection of and cooperation with suppliers and partners. In addition to the Code of Conduct basis, it outlines further requirement on Environmental Management System (EMS) in line with the ISO 14001 standard or equivalent. More information is provided in the Procurement and supply chain text.

The other CR rules are the Environmental Rule, which is presented in the Greener operations section, and the Anti-Corruption and Competition Law Compliance Rules, both presented under Business ethics

In addition to this, we have policies and rules supporting management of material CR aspects - for instance a Human Resources (HR) Policy and an Occupational Health and Safety Policy. These policies and rules are presented in different parts of the CR report in the section concerned.

Process and e-learning updates simplify work and utilize real-life cases

The launch of our new Tieto Way business system application in 2014 included a new Corporate Responsibility Management process. This process utilizes best practices from the United Nations Global Compact Management Model and GRI G4 guidelines. The new tool enables clear linkages of process and documents to other business processes. The process formally introduces the new role of a CR aspect owner. The process was launched in autumn 2014 and implementation has started along with the creation of this CR report. The process will be rolled out in 2015.

The practical and simple approach was utilized in CR related e-learning updates as well. Our Code of Conduct and Anti-corruption e-learning was renewed using modern tools, which improve the experience through a more interactive approach. Practical examples are tailored for Tieto, which helps to recognize situations where employees must assess and make decisions based on the policy. We also updated our environmental e-learning, which is discussed in the Environmental management systems and certification text.

Communications improvement focused on sales support

For us, sustainability concerns all Tieto employees. In addition to compliance, for example reviewing the Code of Conduct, employees are encouraged to discuss the business opportunities that smart and green IT systems can bring to our customers.

In 2014, we focused on providing up to date CR information to the sales teams. Presentations and background materials are now a part of sales materials. The comprehensive background material helps sales teams learn about CR and answer questionnaires on their own. Naturally, the CR team and aspect owners actively support the teams. 

During the preparation of the CR long-term plan, we communicated actively with our owners. After the stakeholder engagement and materiality analysis in the end of 2013, we continued to develop the plan with the five largest owners. Meetings took place in spring 2014 and the feedback gathered on CR priorities was utilized to fine-tune the materiality graph as well as provide information on selected topics in the CR report.