Materiality analysis

In 2014, the CR Steering Group concluded that the materiality analysis from 2013 is still valid. Based on our knowledge, no major changes in terms of our impact on society, or stakeholders’ assessment of the company, occurred during the report period. While the materiality analysis is reviewed on an annual basis, the aim is to maintain the current analysis and long-term plan until the end of the current strategy period.

In 2013, we conducted a materiality analysis in line with GRI G4 requirements to identify our stakeholders’ view and assessment of our corporate responsibility (CR) impacts throughout our value chain. The list of material aspects are presented in the graph below, and have provided the basis for this report as well as for our CR long-term plan. Among our highest ranked CR aspects are business ethics, customer experience, and procurement and supply chain.

The materiality assessment from 2013 included an open crowd sourcing, arranged by Tieto, and attracted approximately 260 people from different geographical regions to express their views on Tieto’s impact on society. Participants represented customers, investors and media, among others. 161 of the participants were employees, showing the high interest in this stakeholder group to participate in active dialogue with the company regarding CR.

The result of this digital brainstorming was a full list of aspects displaying our external stakeholders’ assessment and ranking of our material CR aspects. In addition to this, we conducted internal workshops together with our Corporate Responsibility Steering Group and Leadership Team to assess our own impact. As a last step, the list of prioritized aspects was evaluated once again by external stakeholders to reassure the validity of the materiality graph.  More information about our materiality assessment from 2013, and the crowd sourcing in particular, is available in our Corporate Responsibility Report 2013.

We believe that open and transparent dialogue with stakeholders is the best way to find out our real impact as a corporate citizen. In addition to conducting separate CR materiality assessments, we strive to integrate CR as a natural part of our dialogues with customers and other stakeholders.

Materiality results 2013
Material aspects and boundaries
Material aspects Aspect boundary
1. Quality and Customer Experience Customers, owners,
• Customer Experience  
• Quality of products and services  
• Information security and data privacy  
2. Creating value for our stakeholders Customers, owners, employees, all suppliers,
partners and alliances, society
• Financial performance  
• Sustainable IT  
• Social engagement  
3. Our Approach Investors, customers,
• Corporate governance  
4. Business Ethics Customers, owners, employees, all suppliers,
partners and alliances, society at large
• Transparency and openness  
• Business ethics  
5. Greener Operations Customers, owners, employees, all suppliers,
partners and alliances, society at large
• Energy consumption  
• Environmental management systems and certifications  
• Waste management  
• Greenhouse gas emissions  
• Use of materials and chemicals  
6. Sustainable Supply Chain Customers, owners, all suppliers,
partners and alliances, society
• Procurement and supply chain  
7. Our People Customers, employees,
owners and society
• Diversity and equal opportunities  
• Learning and talent development  
• Employee relations  
• Employee health and wellbeing